Privacy Policy

1. Who We Are

QualityMed Travel ("we," "us," or "our") is a U.S.-based medical travel facilitation company headquartered at 100 N Howard ST STE R, Spokane, WA 99201, USA. We are not a healthcare provider, medical clinic, or licensed medical professional. We provide non-medical coordination and referral services to help patients access private healthcare in Cuenca, Ecuador.

For questions about this Privacy Policy, contact us at:
📧 info@qualitymedtravel.com  ·  📞 +1 (208) 596-7747

2. Information We Collect

Information you provide directly

When you submit our quote request form or contact us, we may collect:

• Full name — to address you appropriately
• Email address — to respond to your inquiry
• Phone number (optional) — if you prefer phone contact
• Area of medical interest — general specialty category (e.g., Orthopedics, Dental), used to provide a relevant referral
• Treatment description (optional) — a brief, general description you provide (e.g., "hip replacement") for referential quoting purposes only

Automatically collected information

When you visit our website, our server may automatically record standard technical data including: IP address, browser type, operating system, referring URL, pages viewed, and visit timestamps. This information is used for website security and analytics only and is not linked to your identity.

3. How We Use Your Information

We use your information exclusively to:

• Respond to your quote request or consultation inquiry
• Provide personalized medical travel coordination information
• Connect you with appropriate healthcare providers in Cuenca, Ecuador, upon your request
• Send you a confirmation email acknowledging your inquiry
• Follow up on your inquiry (only if you have consented)
• Improve our website and services (using aggregated, anonymized data)

We will never use your information for unrelated marketing, profiling, or automated decision-making.

4. Sharing & Disclosure

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. Period.

We may share your information only in the following limited circumstances:

• With your explicit consent: If you ask us to connect you with a specific hospital or physician in Ecuador, we will share only the minimum necessary information (name, contact details, area of interest) to facilitate that introduction. We will always inform you before doing so.
• Service providers: We use trusted third-party tools to operate our business (e.g., email delivery via Brevo). These providers process data solely on our behalf and are contractually prohibited from using your data for their own purposes.
• Legal compliance: We may disclose information if required by law, court order, or to protect the rights, property, or safety of QualityMed Travel or others.

5. Data Retention

We retain your inquiry information for up to 3 years from the date of submission, or until you request deletion — whichever comes first. This retention period allows us to provide continuity of service if you return with follow-up questions.

Anonymized, aggregated data (e.g., general inquiry statistics with no personal identifiers) may be retained indefinitely for business analytics purposes.

6. Data Security

We implement reasonable technical and organizational security measures to protect your information, including:

• Encrypted database storage
• Access controls limiting who can view your data (admin only)
• HTTPS encryption for all data transmitted to and from our website
• Regular security reviews

While we take data security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information using industry-standard practices.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information. Residents of California (CCPA) and the European Economic Area (GDPR) have specific additional rights.

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request that we correct inaccurate or incomplete information.
• Right to deletion: Request that we delete your personal information ("right to be forgotten").
• Right to opt-out: Opt out of any future communications at any time.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to non-discrimination: We will never treat you differently for exercising your privacy rights.

To exercise any of these rights, email us at info@qualitymedtravel.com with the subject line "Privacy Request." We will respond within 30 days.

8. Cookies & Tracking

Our website uses only essential cookies required for basic site functionality (e.g., session management for form submissions). We do not use:

• Third-party advertising cookies
• Behavioral tracking or retargeting pixels
• Social media tracking cookies
• Fingerprinting technologies

You can disable cookies in your browser settings. Note that doing so may affect the functionality of our contact forms.

9. Children's Privacy

Our services are intended for adults (18 years of age or older) making decisions about their own healthcare or that of an adult family member. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our website, please contact us immediately and we will delete it promptly.

10. International Data Transfers

QualityMed Travel is based in the United States. If you access our website from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country. By submitting a form on our website, you acknowledge and consent to this transfer.

When we facilitate introductions with healthcare providers in Ecuador, only the minimum necessary information is shared, and only with your explicit consent.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., hospitals, clinics, or travel resources in Ecuador). This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites you visit.

12. Not a Healthcare Provider

QualityMed Travel is a medical travel facilitator only. We are not a licensed healthcare provider, clinic, hospital, or medical professional. We do not provide medical advice, diagnoses, treatment plans, or clinical recommendations. Any health-related information shared with us is used solely to help identify appropriate referrals and provide general cost estimates — it does not constitute a patient-provider relationship.

All medical decisions should be made in consultation with licensed, qualified healthcare professionals.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" and "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: